Allgemeine Geschäftsbedingungen

Terms and Conditions (GTC)

  1. Delivery conditions
    Unless otherwise agreed with the customer, the shipping costs listed under "Shipping costs" apply. As a rule, we deliver within 2 and 10 working days if the goods are available from stock. Depending on the delivery location. If, for logistical reasons, or part of an order is not available from stock, we are entitled to make partial deliveries. In this case, however, no additional shipping costs will be charged.
     
  2. Order
    Secret Star GmbH delivers orders against the payment options listed in the payment methods. In Switzerland, all sales prices include statutory VAT. Deliveries abroad are tax-free (excluding VAT). VAT is included in all prices stated on the website. Secret Star GmbH reserves the right to refuse orders without a reason. In this case the customer will be informed.
     
  3. Conclusion of the contract
    The buyer undertakes to carry out the order according to the conditions stated on the website. Secret Star GmbH must be informed immediately of any errors in an order. If the order is already being processed, additional costs of 15.00 euros will be charged
     
  4. Transfer of ownership
    Your order will be processed after receipt of payment and delivered as quickly as possible.
     
  5. Prices and offer
    Swiss orders must be ordered in CHF.
    International orders must be ordered in EUR.

    All offers and prices on the website are non-binding and without guarantee. Errors or changes to the goods and prices are reserved.
     
  6. Disclaimer of Liability
    All products sold by Secret Star GmbH are subject to the strictest controls by the respective manufacturer. For this reason, the respective manufacturer is exclusively liable for the quality of his products. With your order you confirm that Secret Star GmbH cannot be prosecuted for any complaints or complications.
     
  7. Complaints / withdrawal
    Complaints must be made in writing within 5 days of receipt of the goods by the customer. In the event of defects within the warranty period, the customer must inform Secret Star GmbH immediately after becoming aware of the defect and return it to Secret Star GmbH with the original purchase receipt and a precise description of the defects. When returning the product, it must arrive at Secret Star GmbH either in the original packaging or in perfect packaging. If you provide us with defects in the delivered goods, we will either pay for the rectification of the defect or for the replacement delivery. If we do not succeed in this, you have the right, at your discretion, to cancel the purchase of the product complained of or to reduce the purchase price.
     
  8. Intellectual property / copyright
    Secret Star GmbH reserves all rights for the design and graphics on its website. The processing, copying or distribution of the entire website or parts of this website is only permitted for the purpose of placing an order with the seller. All trademarks, product names or company names or logos quoted on this website are the sole property of their respective owners. Secret Star GmbH reserves the property rights and copyrights to images, drawings, calculations and other documents. Before passing them on to third parties, the customer requires the express written consent of Secret Star GmbH.
     
  9. Data protection
    The seller guarantees that he will observe the provisions of the Swiss Data Protection Act and the relevant legal norms when collecting, processing and using personal data. The customer data generated during the order processing are only used for internal market research purposes. A transfer to third partner companies takes place only to the extent necessary for the proper provision of services (order processing) as well as in the case of collection. The customer agrees to this use of his data. In addition, he has the right to view the data stored about him at any time and to prohibit its use for internal market research purposes.
     
  10. Severability Clause
    Should individual provisions of these terms and conditions be or become ineffective, this does not affect the legal validity of the remaining provisions. In the event of an initial or future invalidity, invalidity or unenforceability of one or more provisions of these terms and conditions, these shall be replaced by one or more effective provisions that come as close as possible to the economic intentions and purposes of the ineffective provision / s. Proceed in the same way if one or more loopholes in these terms and conditions become apparent.
     
  11. Place of jurisdiction and applicable law
    The provisions of Swiss law apply, even if orders are placed from abroad or deliveries are made abroad. Place of fulfillment and exclusive place of jurisdiction is Lucerne / Switzerland. We are also entitled to your general court


Over 8 years
experience

Many regular
customer benefits

Free shipping for
business customers (Switzerland)
from CHF 200

Free shipping for
private customers (Switzerland)
from CHF 75

* All prices inclusive legal VAT / Foreign countries without tax. plus shipping costs